Ridgeline Health Partners · Monthly practice report
November 2025
Published Dec 6, 2025 by Rowan Bexley, Practice Administrator. Every figure below was checked against athena’s own report before it was published.
Prepared for Rowan Bexley on Oct 7, 2026.
Days in A/R
46.0 days
Up 4.7 days from October.
Denial rate
8.06%
Up 1.43 points from October.
Completed visits
1,129
Down 146 from October.
No-show rate
6.92%
Up 0.12 points from October. Cancellations 7.53%.
Needs your attention
Days in A/R: 46.0 days. Above the practice’s target of 40 days.
Next step: Ask billing for the claims waiting longest on a payer decision and follow up on the oldest first.
A/R over 120 days: 12.96% of open A/R ($39,885.70). Above the practice’s limit of 10%.
Next step: Work the over 120 day list with billing: decide which balances to appeal, send to collections or write off.
Denial rate for Statewide Care Program: 11.26%. Above 10%; the practice rate is 8.06%.
Next step: Pull Statewide Care Program’s denied claims from athena’s Denial Management report and fix the most common denial reason at the front desk or in coding.
No-show rate for Dana Whitlock, NP: 11.92%. 1.7 times the practice rate of 6.92%.
Next step: Review reminder calls and confirmation texts on the schedule of Dana Whitlock, NP, and consider double booking the slots missed most often.
A/R aging at month end
| 0 to 30 days | $173,690.39 |
| 31 to 60 days | $51,271.08 |
| 61 to 90 days | $27,369.83 |
| 91 to 120 days | $15,427.90 |
| Over 120 days(needs attention) | $39,885.70 |
| Practice total | $307,644.90 |
Denial rate by payer
| Statewide Care Program(needs attention) | 11.26% |
| Northwind Mutual Benefit | 9.29% |
| Silver Creek Health Plan | 6.13% |
| Cascade Benefit Alliance | 4.52% |
| Practice total | 8.06% |
Visits by provider
| Marcus Delacroix, DO | 320 |
| Alina Ferris, MD | 296 |
| Priya Ramanathan, MD | 284 |
| Dana Whitlock, NP | 229 |
| Practice total | 1,129 |
No-show rate by provider
| Dana Whitlock, NP(needs attention) | 11.92% |
| Alina Ferris, MD | 7.50% |
| Priya Ramanathan, MD | 5.02% |
| Marcus Delacroix, DO | 4.19% |
| Practice total | 6.92% |
Where athena’s report differs, and why
- Denial rate, Statewide Care Program. athena’s Denial Management report counts a claim again when its corrected resubmission is denied too. Our definition counts only the payer’s first decision on a claim. The report’s claim list shows 3 such resubmission denials for this payer this month, each adding one denial and one decided claim. Take them out and athena’s figure is ours exactly.
- Visit volume, practice total. 2 visits at one site on the last clinic day of the month were checked in but never checked out: athena’s practice total counts them and ours does not. Every other visit matches.
- Visit volume, Dana Whitlock, NP. athena’s Appointments report counts 2 of this provider’s appointments on the last clinic day of the month as completed. Both were checked in but never checked out, so no charges were entered. Our definition counts a visit only once it is checked out or has charges, so they stay out until the front desk closes them. Both are on the report’s detail list.