Waiting on you
Runs the rest of the team cannot see yet, and everything still in the way of each.
Latest published month
August 2026 numbers
Every number here was checked against athena’s own report before anyone else at the practice could see it. Each one either matched, sat inside an agreed tolerance, or the difference was explained in writing. Published Sep 6, 2026 by Rowan Bexley. Select any number to see the proof.
September 2026 numbers: being checked against athena, due by Oct 8.
Needs your attention
From the published August 2026 numbers, against the practice’s own thresholds.
Days in A/R: 43.6 days. Above the practice’s target of 40 days.
Next step: Ask billing for the claims waiting longest on a payer decision and follow up on the oldest first.
Prove itA/R over 120 days: 13.42% of open A/R ($40,840.33). Above the practice’s limit of 10%.
Next step: Work the over 120 day list with billing: decide which balances to appeal, send to collections or write off.
Prove itDenial rate for Statewide Care Program: 14.14%. 1.8 times the practice rate of 8.08%.
Next step: Pull Statewide Care Program’s denied claims from athena’s Denial Management report and fix the most common denial reason at the front desk or in coding.
Prove itDenial rate for Northwind Mutual Benefit: 10.63%. Above 10%; the practice rate is 8.08%.
Next step: Pull Northwind Mutual Benefit’s denied claims from athena’s Denial Management report and fix the most common denial reason at the front desk or in coding.
Prove itNo-show rate for Dana Whitlock, NP: 10.78%. 1.8 times the practice rate of 5.91%.
Next step: Review reminder calls and confirmation texts on the schedule of Dana Whitlock, NP, and consider double booking the slots missed most often.
Prove it
A/R aging
Open balances at month end, by days since the date of service.
Denial rate by payer
Share of claims denied the first time a payer decided on them.
Payers (choose one or more)
Provider rows by site (choose one or more)
Practice totals, payer rows and aging are for the whole organization and are never filtered by site.
Visits by provider
Completed appointments in the month.
No-show rate by provider
No-shows against visits that were kept or missed.
- Practice total5.91%Within tolerance74 of 1,252
- Alina Ferris, MDMain Campus, East Region5.80%Matched20 of 345
- Marcus Delacroix, DOStonebridge, West Region4.64%Matched15 of 323
- Priya Ramanathan, MDMain Campus, East Region3.17%Matched10 of 315
- Dana Whitlock, NPNeeds attentionStonebridge, West Region10.78%Within tolerance29 of 269
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For your spreadsheet
Every published month side by side, one row per number. Opens cleanly in Excel.
Audit files
Every August 2026 number with its working, for anyone checking it line by line.